Last updated: 2025-07-27

We regularly update our policies and information to provide you with the best possible experience and ensure that you always have access to current information.


Privacy Policy

1. General
This policy explains how we handle your personal data on www.feniqss.se. We only collect information that is necessary to process your orders and provide you with a better user experience.

2. Personal data we collect

  • Orders: Name, address, email address, phone number, payment information.

  • Website usage: Technical information such as IP address and user behavior.

  • Third-party providers: We use payment service providers such as Klarna and PayPal as well as shipping companies like PostNord and DHL to fulfill orders.

3. How we use your data

  • To process orders, carry out payments, and deliver products.

  • To communicate about orders and any issues.

  • To improve the user experience and send marketing (if you subscribe to our newsletter).

4. Your rights
You have the right to access, correct, or delete your personal data. Contact us at perfumephoenix@hotmail.com if you wish to exercise your rights.

 

Freight & delivery

The right scent. Just for you
How long is the delivery time?

Within Sweden: 1–3 working days
Within the EU: 3–5 working days

Which shipping companies do you use?
We send with PostNord and DHL
How do I track my package?
You can find the link Track your package here or at the bottom of the footer on our page.
What does the shipping cost?
The shipping cost is displayed at checkout before you complete your order.
Can I pick up my order from you?
Yes, you can pick up your order at our store in Norrköping.

📍 Skepparegatan 31, 602 27 Norrköping

👉 View on Google Maps
What happens if my package is damaged or does not arrive?
Contact us directly and we will assist you with a complaint or compensation.
Do you ship internationally?
Yes, we ship within the EU. For larger orders outside the EU – contact us for a quote.
Where are you?
We have a store in Norrköping. Visit us here:

📍 Skepparegatan 31, 602 27 Norrköping, Sweden

👉 View on Google Maps